/ Return Policy
If you wish to return an item because you have changed your mind about your purchase, or you have ordered the wrong size, we will accept a 15-day return window starting from the date of delivery for our customers. Once we receive your parcel in our warehouse, your refund will be automatically issued.
Faulty Items Returns
If you receive an item which:
- Is damaged, defective or not of acceptable quality;
- Is not fit for its intended purpose; or
- Does not match its description.
Refer to our Terms and Conditions of purchase - you may be entitled to a replacement, refund or repair of the item. Faulty items do not have to be returned in their original packaging, but must be packaged appropriately to avoid damage during the return shipping process. Our returns and refund policies do not limit other rights and remedies you may have under law, including in respect of faulty items. Please contact customer service for assistance.
Change of Mind Returns
If you wish to return an item because you have changed your mind about your purchase:
- The items returned must be unused, with the original packing. We do not accept returns on items that have been worn, damaged, marked, washed or altered in any way.
- The following items cannot be returned or exchanged: free gifts, furniture, bodysuits, lingerie, swimwear, jewellery, beauty, underwear.
Return Steps
- Sign into your 0cm account.
- Locate the order in the Orders section and click on the 'Request Return' button.
- Select the item(s) you would like to return, indicate the reason, and submit.
- According to your request, a return form has been successfully obtained. Follow the return list guidelines to complete the return.
- Print out return form and securely tape it to the outside of your return package.
- Drop off at your designated Parcel point or location.
Refunds
Refund method
The refund will be processed to your original payment account per your request.
Refund process time
Refunds are processed within 5 business days after we receive your package. This is an estimated timeframe to accommodate current situations, most refunds will be processed before this. It will be refunded within 1-5 working days for PayPal; 7-14 working days for Card Payment. Depending on the processing time of the platform/bank.
Once your refund has been issued, you will receive a confirmation email.
Note: The original shipping fee is non-refundable. Additionally, any return shipping costs will be the responsibility of the customer.